Contact Us
We're here to help. Whether you need a quote, require technical data for a specific product, or want to discuss a complex purification challenge, our team of specialists is ready to provide the information you need. Reach out to us today.
Contact Information
We welcome your inquiries. Please use the information below to contact our team directly. We are available during standard business hours, [Beijing time].
Address: Room 3701, China Resources Building, Erqi District, Zhengzhou, Henan, China
Phone: +86 15515625500
Email: info@yrdcarbon.com
Questions
Frequently Asked Questions
Here are answers to some of the most common questions we receive from our partners. If you don't find the information you're looking for, please don't hesitate to contact our team directly for assistance.
What are your core products?
We specialize in a comprehensive range of high-performance purification media. Our core products include various grades of Granular Activated Carbon (GAC) and Pelletized Activated Carbon, sourced from materials like coconut shell and coal. We also supply a full suite of filter media, including Anthracite, Quartz Sand, and Garnet, each engineered for specific industrial applications.
How do you ensure product quality?
Quality is at the core of our operations. We operate under a strict ISO 9001 certified quality management system. Every batch of product undergoes rigorous in-house laboratory testing for key performance parameters like iodine number, hardness, and particle size distribution. A detailed Certificate of Analysis (COA) is provided with every shipment to guarantee the product meets or exceeds your specifications.
What is the typical lead time for delivery?
Lead times vary based on the product, order quantity, and final destination. For standard in-stock items, the typical lead time is between 2-4 weeks from the date of order confirmation. For custom or large-volume orders, we will provide a detailed delivery schedule with your formal quotation. Our logistics team is committed to ensuring reliable and timely delivery.
Do you ship internationally?
Yes, we ship globally. Our experienced logistics team handles all aspects of international freight, including container booking, required documentation, and customs clearance support. We work to ensure a smooth and efficient delivery process to your designated port.
What is your policy on order discrepancies or non-conforming products?
In the rare event of a product discrepancy or if the material does not meet the specifications as stated in the Certificate of Analysis, please contact your sales representative immediately. We are committed to resolving any issues promptly, which may include product replacement or other solutions as outlined in our supply agreement.
Achieve Purity and Performance with a Reliable Supplier
Contact us today to discuss your project with a technical expert and discover the difference quality media and dedicated support can make.